![]() ![]() In addition, you should conduct drills and exercises, like Game Days, to test the methods, analyze incident data to identify areas for improvement and gather feedback from stakeholders.ISO 27001 Incident Priority Escalation Guide | Information Security Incident Priority Escalation Matrix It’s important to regularly review and update these response plans to ensure they remain relevant and effective. On the other hand, a response plan for a high-severity incident may involve responding to the incident immediately, following specific communication plans, like updating a status page, and coordinating efforts with external stakeholders. Once you have defined the classification levels for each type of incident, you need to determine which classifications require which responses.įor example, a response plan for a low-severity incident may include steps such as documenting the incident, notifying the appropriate team members and adding it to a backlog. Tying your incident response to your classification types Understanding the expected impact will allow you to take the appropriate actions to minimize the damage caused by the incident and determine which stakeholders you should consult first. The expected impact outlines the potential consequences of the incident.įor example, this might include financial loss, reputational damage, legal implications, and possible loss of intellectual property. Expected impactĪt some organizations, you might also see "expected impact" as a classification type. For example, networks, systems, or applications. The incident category refers to the area that has been affected by the incident. ![]() For example, a routine bug that has very little impact on customers can be classified as minor, but a checkout page being down for a few minutes is something you can reasonably classify as critical. To determine the severity of an incident, you should analyze its scope and the overall impact on your company. Alternatively, you'll also see minor, major, and critical, which is what we use at incident.io. ![]() In general, you'll see teams use low, medium and high-severity to classify their incidents. As always, what this actually looks like can vary quite a bit from org to org. ![]() Incident severity refers to the level of impact the incident has caused. Looking ahead, it'll also highlight whether certain parts of your organization are more prone to specific types of incidents than others. Identifying what the incident type is right out of the gate will allow the rest of your response processes to fall into place. Incident type refers to the specific type of incident that has occurred, for example, production, security, or data. Here are some common types you'll come across: Incident type Incidents are classified using various criteria based on the nature and severity of the issue. When everyone has a shared understanding, collaboration becomes more efficient. Communication: A standardized classification process helps drive clearer communication among responders.Classifying incidents helps teams allocate the right resources to the right problems instead of chasing everything with the same level of urgency. Resources: There are only so many people around to tackle incidents that come up.Classification allows teams to prioritize their efforts, focusing on high-impact issues first. Prioritization: Different incidents have varying levels of impact on users and systems.Here's why it's worth your time to think about this process and avoid this: In a situation where every incident carries the same weight, a lot of things can go astray very quickly. Simply put, without incident classification, responding to incidents the right way would be really tough. Underscoring the importance of classifying incidents Not only will classifying incidents correctly help you determine how you respond, but it'll ultimately help you save time responding to incidents and give you the structure to operate more efficiently. It goes without saying that, doing this is incredibly important. Looking for expert advice to level up your incident management knowledge? Sign up to get the latest content from the incident.io team. Actionable guidance from real incident responders ![]()
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